We do not set sales quotas. You can use it at your own pace without any pressure.
Is it possible to handle your products at overseas stores of the group company?
Depending on the country or region, there may be import restrictions on raw materials. Please contact our representative for details.
Can I purchase your products as an individual?
As a general rule, we conduct transactions with store operators. For individual customers, please contact your nearest store.
What kind of salons are your products being implemented in?
We have introduced it to a wide range of businesses, including beauty salons, esthetic salons, relaxation salons, chiropractic clinics, and clinics.
Is it possible for sole proprietors to become a seller of your products?
Yes, individual business owners can also handle our products. We offer wholesale sales tailored to various types of businesses, so please feel free to consult with us.
Is corporate registration necessary?
Transactions are possible regardless of whether you are a corporation or an individual business owner. Please feel free to contact us for details.
Are there any initial costs or contract period restrictions?
A one-time setup fee is required at the time of implementation; however, there is no fixed contract period. After the initial setup, no renewal or maintenance fees are required—you are free to continue offering our products at your own pace.
Would it be possible to receive a product explanation before implementing in your products?
Yes, we offer complimentary information sessions for salons that are considering implementing our products.
How can I become a retailer of your products?
Please contact us through the dedicated inquiry form. Our representative will guide you through the process and conditions of the initial transaction.
Product information and supply
How can I get more detailed information about your products?
Detailed information about the products is provided at the free seminar. We also offer individual consultations (meetings), so please feel free to participate or contact us.
What should I do if there is a defect in the product?
We apologize for the inconvenience, but please contact our company first. We will check the details and respond as soon as possible.
Can I use your products while taking medication?
Depending on the types of medication and your condition, there may be side-effects. Please consult your doctor just to be sure before use.
Is there any fluctuation in the supply or stock of products?
Since natural ingredients are used, the supply may fluctuate depending on the season. For some products, a subscription system is available to ensure a stable supply.
Can I check the ingredient information of the products?
You can check it on the product page of the ordering site. For details, please contact our representative or participate in the seminar.
About Orders and Payments
Please tell me about the purchase price and the markup rate.
We have set special prices for our dealers. Please contact our representative for details.
Please tell me about the payment methods.
We support bank transfers or invoice payments. The closing date and payment date vary depending on the contract details.
Is direct delivery to the general customers possible?
We apologize, but we do not offer direct delivery to general customers from our company. All products are provided through our retailers. We value appropriate proposals and support for our customers. We appreciate your understanding.
Is there a shipping fee?
Free shipping is available for orders over 30,000 yen excluding tax. For orders under 30,000 yen, shipping charges will apply depending on the region (conditions may vary during events or for campaign products).
Is there a minimum order quantity?
The minimum lot varies depending on the product. The rate also varies according to the lot, so please contact us for details.
How long will it take for the product(s) to arrive after placing my order?
Orders placed by 10:00 a.m. on the day will be shipped on the same day (only on business days). Orders placed after 10:00 a.m. will be shipped on the next business day (exceptions may apply). Delivery date specifications are usually accepted from 3 business days later. If you wish for the earliest possible shipment, please order without specifying a date.
Please note that some products (pre-order items, event-exclusive items, vegetables from Shinshū, etc.) are not subject to the above schedule.
Please tell me how to place an order.
You can place your orders 24/7 through the members-only ordering site.
Support system after implementation
Could you please provide the support team's business hours and the available contact information?
If you have any questions, chatting via the official LINE is smooth. We also accept appointments for meetings with a representative upon request. The service hours are weekdays from 10:00 to 17:00 (excluding weekends and public holidays).
Is there support for increasing sales?
Yes, we will support sales improvement through advice on sales strategies and sharing success stories from other salons.
Are there training sessions or study meetings for staff?
Yes, we regularly conduct free online seminars and offline workshops. Please use them to help your staff acquire knowledge and strengthen their sales skills.
Is there a follow-up after the implementation?
Yes, to ensure you can sell with confidence after the imlementation, we provide individual follow-ups by consultants. We offer advice on sales promotion and support to resolve any uncertainties. Additionally, we hold regular seminars.
Other Frequently Asked Questions
I’d like to know how to modify or cancel my subscription and about the deadline(s).
We have a subscription system for certain products only. Please contact us via the designated form to change or cancel your subscription by the 10th of the month prior to the scheduled delivery month.
Where can I find the latest information about the exhibition(s)?
Exhibition(s) and event information are provided on the "Column Page" of this site as needed. Please check it out.
